Terms and Conditions
Customer service questions should be directed to firstname.lastname@example.org.
please reference your name, phone number, and order number.
Emails are answered during normal business hours (8:30 – 5:30 CST) and usually by the end of the first business day after receipt.
Please note that you will receive an order confirmation to your email address after placing your order. If for any reason you do not receive an order confirmation, please email email@example.com and let us know that you did not receive confirmation.
We will research your order and confirm receipt within one business day.
Shipping options may vary depending on the delivery restrictions to your country. Not all shipping methods may be available. Exact shipping rates (which may include handling charges) are unknown until you proceed through the checkout process.
**Please allow 24-48 hours from your order date for your order to be processed, packed and shipped**
All domestic orders will be shipped usually within 2-3 business days (Monday-Friday) via UPS or USPS.
Allow 3-7 days delivery for Standard Shipping and Ground orders from date of shipment.
We do not ship to PO boxes. APO/FPO addresses should select UPS Ground.
Orders to Mexico and Canada will be shipped UPS Standard.
All other international orders will be shipped via UPS unless customer selects a different method.
International Customers-Be advised that the customer is responsible for any duties and taxes imposed by their destination country. West Coast Choppers does not take responsibility for abandoned items, nor will not issue a refund if we do not receive the item back.
Please contact firstname.lastname@example.org for assistance. Merchandise to be returned must be in the condition received. Returns must be received within 30 days from the date of order. You must include a copy of your order confirmation when returning or exchanging merchandise. Return freight is the responsibility of the consumer. Return freight will be reimbursed after receipt of product if due to defective product only.
THE RETURN ADDRESS IS:
West Coast Choppers
Po Box 666
Dripping Springs, TX 78620
You will be notified via email when return has been received and a credit or exchange has been processed.
Shipping is not refundable. Please note that it is possible that your exchange item may be out of stock by the time your return is received.
If your exchange is out of stock or on back order, a refund or store credit may be issued.
PARTS AND FRAMES
There is no refund on parts and frames. When you order parts and frames, they are custom made to order. Your payment for the parts or frame is a commission to starts the process of obtaining the materials and starting the fabrication, and is non-refundable.